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Are there any spending restrictions in the store?
Yes. To protect our customers from anonymous credit card fraud our store currently has a number of spending restrictions. 1. No more than $150.00 can be spent at any one time.
2. No more than $300.00 can be spent within any given 24 hour period.
3. No more than $1,000.00 can be spent within any given 7 day period.
http://www.poxnora.com/info/listfaqs.do?i=8&id=0
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I was charged but I can't find my purchases.
Nine times out of ten this is due to the fulfillment step having been skipped or interrupted in some manner. Please visit your Pending Purchases located on the left hand side menu, under Marketplace. This page will find any unfulfilled purchases and prompt you to process them.
http://www.poxnora.com/info/listfaqs.do?i=8&id=1
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The checkout confirmation page says I have unfulfilled purchases.
All this warning means is that you purchased something previously but it has not yet been fulfilled. Most of the time this is due to the fulfillment step being skipped or interrupted for some reason. The warning merely suggests that you fulfill all of your purchases to ensure you are not buying something a second time because it was assumed the previous purchase failed. If you're aware of what's waiting and are not concerned then you may Complete your purchase.
http://www.poxnora.com/info/listfaqs.do?i=8&id=2
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What does it mean that my payment is "pending?"
A pending payment means that although you have submitted the payment, the financial institution is unable to instantly transfer the necessary funds. Instead you will need to wait up to seven business days for it to clear. Once cleared however, you will receive a message, usually within 24 hours, with a link to fulfill your purchase.
http://www.poxnora.com/info/listfaqs.do?i=8&id=3
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What payment types does PoxNora accept?
We currently accept the following payment methods: 1. Credit Cards (VISA or MasterCard)
2. PayPal Neither option is better than the other. The only potential catch is when using the PayPal's e-Check option, as it can take up to seven business days for the funds to clear.
http://www.poxnora.com/info/listfaqs.do?i=8&id=4
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Why is there a $1.00 charge on my credit card?
The $1.00 "charge" is actually just a pending hold that is a side effect of our fraud prevention process. It is however, not really a charge as the money will never be transferred out of your account. The hold usually only lasts a few hours (although the actual time varies by financial institution).
http://www.poxnora.com/info/listfaqs.do?i=8&id=5
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Why was my credit card declined?
The most common causes for your credit card to be declined are listed below. 1. You incorrectly entered your billing information (e.g. credit card number, expiration date, etc.)
2. You have insufficient funds available to cover the cost of your purchase.
3. The credit card you are using is not supported (e.g. Discover, AMEX, etc.)
4. You entered a billing address that does not match the information your bank has on file.
5. Your credit card does not support address verification checks (e.g. gift cards).
http://www.poxnora.com/info/listfaqs.do?i=8&id=6
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