The PoxNora Facebook application requires at least Java 1.6.0_12 in order to run. Try updating to the latest version of Java located at Java.com, then attempt to load PoxNora on Facebook again. Some browsers and operating systems require you to restart your machine in order for the change to take effect.

If you continue to experience issues, you may try playing via the Standalone download or launching from the web. Visit the PoxNora.com game launch page to play PoxNora using one of the above methods. You can also click on the "Help" link at the top right of the PoxNora web site for customer support.

WINDOWS USERS:

Click the Start Button
Click Run
Type 'cmd' and hit return
At the prompt, type in 'java -version'
Java will display it's version as the first line. PoxNora requires that you have version 1.5 or greater

NOTE: If you have java 1.5+, Java Webstart is included and already installed on your machine.

If you find that you do not have JRE version 1.5 (also referred to as Java 5 by Sun) or greater, Click here to download and install the newest version.

MAC USERS:

Open your TERMINAL application.
Type 'java -version'
Java will display it's version as the first line. PoxNora requires that you have version 1.5 or greater.
**Please note that if you are running the most up to date version of java on your mac, the webstart version of the game will not work.

WINDOWS USERS:

Determine what video card you have:


• If you have Windows XP, right click you desktop and choose "properties" from the menu.


• Select the "settings" tab


• Click the "advanced" button on the lower right


• Select the "adapter tab"


• This will then display what type of video card you have. For example, "NVDIA GeForce 6800GT, make a note of this.
  Here are links to the most common video card companies:
  http://www.nvidia.com/
  http://www.ati.com/
  http://www.intel.com/
  (these links will only take you to the front page of their sites)


• From here you'll need to navigate to a support or downloads link. You will need to select the correct driver(s) for your card, and download them to your machine. It may take several minutes, the files can be large.

Installing


• Double click the file that you downloaded and follow the instructions. You will probably have to restart your PC. Your video cards should now be up to date.

• Simply make sure your software updates are all current.

• Windows ME/2000/XP/Vista or Mac OSX
  
• 500 MHz
  
• 512mb of RAM
  
• Java 1.5 or Higher click to download
  
• Nvidia or ATi Video Card with 64mb (minimum), 128mb (preferred) VRAM with current video drivers.
  
• 80mb of Harddrive space
  
• 56k Modem or better

WINDOWS USERS:

• Go to Start--> Run, then type in the run box: javaws -uninstall. This will remove PoxNora from your system
• Now simply return the PoxNora website and redownload the client.

MAC USERS:

• Goto Finder-->Applications-->Utility-->Terminal. Once you are in the terminal, you type javaws -uninstall and hit enter. This will remove poxnora from your system. For the downloadable client you will need to manually move the application to the trash to uninstall it.
• Now simply return the >PoxNora website> and redownload the client.

If you are recieving an invocation error, you'll need to to redownload your Java OpenGL (JOGL). To repair it, follow the steps outlined below:

• Click the Start Button


• Click Run


• Type in "javaws" and press return. This will load the Java Webstart Application Cache viewer.


• Click on the JOGL libraries in the list of applications


• Click on "Remove Selected Library"


• Close the Java Webstart Application Cache Viewer window.


• After this is finished, click on the Play Now button and launch PoxNora via the web again. It will then reload JOGL onto your system.

We've noticed that if you are not running the most up to date Jave Runtime Environment (1.5.07 or greater), there can be some crashing issues. This has to do with how some older versions of the Java Runtime Environment handle memory.

To upgrade, click here and select the Windows installation and follow the steps indicated by the installer program.

Check to see if your video card drivers are up to date, you can find these drivers from your video card manufacturer.

There is an issue that if you run PoxNora at a resolution of less than 1024x768, the game will not display correctly. Please increase your resolution to at least 1024x768 when attempting to play.

You can do this in Windows by right clicking on an open area of the desktop and then selecting Properties, and going to the Display tab and increasing the resolution there.

In Mac OS X, resolution can be changed in the Displays panel in the System Properties.

If you are able to successfully download and run the PoxNora client, but it does not connect to the server (which is indicated by your player name being shown as " and no lobbies being shown), please check to see that PoxNora/Java Webstart is allowed to connect to the internet if you have a personal firewall. PoxNora connects to the server via port 22322 so please also make sure that the port is not blocked from sending or receiving traffic.

** Please note that in some extreme circumstances there may be a server error that is causing this problem, so if you have previously been able to connect and are encountering this problem, it may be a server issue. In this case, please use the Support option and submit a ticket and we will look into the issue as soon as possible.

If you are not seeing any of the graphics being drawn after launching PoxNora on Windows, it's likely that your Java OpenGL (JOGL) is either out of date or somehow damaged. To repair it, follow the steps outlined below:

• Click the Start Button


• Click Run


• Type in "javaws" and press return. This will load the Java Webstart Application Cache viewer.


• Click on the JOGL libraries in the list of applications


• Click on "Remove Selected Library"


• Close the Java Webstart Application Cache Viewer window.


• After this is finished, click on the Play Now button and launch Pox Nora again. It will then reload JOGL onto your system.

If that fails to work, you can also run the game in Software Acceleration mode. To select this, click on Preferences under Account on the left hand side of the website. Then click on the Software Acceleration option and click on Submit to save the settings. Please note that Software Acceleration runs at a lower frame rate and does not include all the graphical features that OpenGL does, and we recommend running in OpenGL if possible.